Case study communication barriers

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Case Study: “Language Barriers in Cross-Cultural Communication”

Find out why Add to Clipboard. Add to Collections. Order articles. Fetching bibliography My Bibliography Add to Bibliography. Generate a file for use with external citation management software. Case study barriers in communication 1. Past two 72 hours have been quite eventful for this team of soldiers.

Case study barriers in communication

Picked up from a peace station that is nowhere near the present theatre of operations, a body of troops has been inducted straight into the battlefield. Nobody has had enough time to think or realise as to what has actually been happening. The country, itself, has been taken by surprise and in the era of snail mails and slow communications, most of the troops are not even aware as to what has hit them. From a comfortable zone full of security and leisure, they have landed straightway into a war zone. For many, it is some kind of a dream even though with every passing moment, buzz of artillery salvos flying overhead is increasingly making the reality dawn on these soldiers.

This is a group of ten soldiers and they are waiting patiently in an ambush. Our troops had moved swiftly and were knocking at the doors of the city that symbolises pride of Pakistan. As a part follow up operations, this unit is now deployed deep inside the enemy territory, securing the territory so occupied, through operations like ambushes and patrolling.

The age and service profile of this group is pretty varied.

Their leader is an experienced man who, though not battle hardened, has been an instructor in combat tactics. He is a cool and composed man and he is here with his small team with one mission, i. The youngest member, however, is a novice who is yet to grow full beard. Fresh from basic training, he is raw and certainly jittery.

The importance of effective communication

Between these two levels of maturity, lies the maturity profile of the group as a whole. Having lost the prized territory, enemy is in full fury.

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Artillery and aircraft have been bombarding own troops throughout the day and the previous night. Similar actions are on even at this moment. The team is deployed spread over odd metres as per lay of the ground and is split into five teams of two men each. They have no electronic means of communications and strong winds, coupled with ever increasing battle noises, have made it virtually impossible for the team members to communicate with each other.

Darkness, of course, has ruled out any visual communication too. Use of lights is too tricky a mean to be resorted to in such a scenario. As a part of the drill under such circumstances, a thin rope connects all five pairs in an omnibus circuit. As part of pre-operation briefing a few hours ago, it has been made clear to every member of the team that they will signal arrival of the enemy troops by tugging on the rope.

The terrain behind their team is such that no enemy would be expected to appear from that direction. The main weapons of the team, therefore, are deployed towards the middle of the team and it is where the team leader is also located. The aim is pretty clear and that is to let the enemy troops walk into the killing area and then hit them with maximum firepower. In an eventuality wherein enemy troops are seen out-skirting own position, the buddy pair that is located nearest to such a point of diversion, will open fire.

The team leader had rightfully anticipated the situation wherein the nonverbal communication through a thin rope will not be able to do anything beyond alerting the team and in a best case scenario, indicate direction of approach of enemy. The team leader, however, has a short range radio set and with that piece of equipment, he is in touch with own base that is located a few kilometres to the rear. It is past two now; that time of the night when sleep challenges everyone. He appears desperate and frustrated. Intensity of fire has increased manifolds and firing of small arms is drawing closer and closer. Sleep or no sleep, nerves are now getting delicate with every passing moment. The team leader is anticipating some trouble that generally comes in such situations where action is quite expected and eagerly awaited but it flirts with you rather than indulging with you.

Panic, riding on anxiety, is likely to creep in under such circumstances. And that is what the team leader is apprehensive about.